Register your pet
You can register your pet or pets with us without coming in to the practice. Simply fill in the form below. Afterwards, we will be happy to see you at our surgery for any treatment your pet needs.
Your previous vet
|If you have previously registered your pet(s) at another practice, please give their name and address here.
Add another pet
Terms and conditions
CONDITIONS OF BUSINESS
details our Practice Terms and conditions. Some aspects of the
Terms may not be relevant to you and we request that you ask for further
explanation/clarification if required.
not agree to any of these terms and conditions please let the veterinary
All fees, diets
and drug charges are subject to VAT at the current rate. Fee levels
are determined by the time spent on a case and according to the drugs,
materials and consumables used. You will receive a detailed
fee note for every consultation, surgical procedure or transaction with
METHOD OF PAYMENT
due for settlement at the end of the consultation, on the discharge
of your pet or on collection of drugs/diets. You may settle the
– supported by current banker card, or credit/debit card.
We are happy
to provide a written estimate as to the probable costs of a surgical
procedure or course of treatment. Please bear in mind that any
estimate given can only be approximate – often a pet’s illness will
not follow a conventional course.
Should an account
not be settled within 14 days, then a reminder will be sent with an
additional accounting fee in respect of the administrative costs incurred.
Should further reminders be necessary, further charges will be incurred.
After due notice to you, overdue accounts will be referred to our debt collection agency and further charges will be levied in respect of collection
of the debt. Any cheque returned by our bank as unpaid will result
in the account being restored to the original sum with the addition
of further charges in respect of bank charges and administrative costs.
If, for any
reason, you are unable to settle your account as specified, we ask you
to discuss the matter as soon as possible with the Practice Manager.
Please note that installments or part payments of any account may ONLY
be sanctioned with the express permission of Sheena Milne. Should
your account remain outstanding for over three months we reserve the
right to refuse to treat any animal belonging to you and to ask that
you register with another veterinary practice.
The North Downs
Veterinary Group strongly supports the principle of insuring your pet
against illness or accidents. Any member of staff will be happy
to supply details of insurance. Please be aware that it is your
responsibility to settle your account and then reclaim the fees from
your insurance company.
If your pet
has to stay in overnight with us, regular checks will be made by one
of our nurses. The frequency of these checks is determined by
your pet’s needs. As a minimum a check will be made last thing
at night and first thing in the morning, but a nurse may visit several
times during the night should the vet in charge of the case decide it
is necessary. On the rare occasions when constant
monitoring is required we can arrange
to stay with your pet or may have to refer your pet to a veterinary
hospital where a dedicated night staff care team will be on hand at
all times. At weekends, when the practice is not on call, your pet may
be transferred to the duty practice. This will only be done if
the vet considers it is best to do so and with your permission. The
welfare of your pet is always our primary concern and whatever is decided
you can rest assured it is in their best interests.
We hope that
you never have recourse to complain about the standards of service received
from us. However, if you feel that there is something about which
you wish to complain, please direct your comments in the first instance
to the Practice Manager.
CASE RECORDS, RADIOGRAPHS AND SIMILAR DOCUMENTS.
including radiographs and similar documents are the property of, and
will be retained by, The North Downs Veterinary Group. Copies,
with a summary of the history will be passed on request to another veterinary
surgeon taking over the case.
The care given
to your animal may involve making some specific investigations, for
example taking radiographs or performing ultrasound scans. Even
though we make a charge for carrying out these investigations and interpreting
their results, ownership of the record will remain within the practice.
USE OF “OFF-LABEL” MEDICINES
When an animal
is under the care of the practice there may be occasions when it will
be necessary to use authorized human or veterinary medicines which may
not specifically be authorized for use in this particular species (“off-label” medicines). In accepting the terms and conditions
of this Practice you are giving permission for use of such medicines,
provided the veterinary surgeon prescribing them has explained any known
side-effects or attendant risks associated with their use and, in
giving permission for their use, you accept any attendant risks.
or variation of these conditions will bind the practice unless it is
specifically agreed in writing and signed by the practice principal.
No agent or person employed by, or under contract with, the practice
has the authority to alter or vary these conditions in any way.